You may have missed CRITICAL information!

If you missed our post from a couple weeks ago, see below for some important information around the upcoming updates.

 Core Platform Release Plans 

Send your 1stream emails via Microsoft 365

Historically you've not been able to customize the email sending from 1stream, with it always using the default "noreply" address instead.

For partners utilizing Microsoft 365 as their email provider, you can now setup a connection between 1stream and Exchange to utilize any valid mailbox to send these notifications.

This will apply to the PIN Verification Tool, Scheduled Reports, and the Signal Oncall notifications.

You can find more details on this and how to configure it at the link below.

 Send 1stream Email via Microsoft 365 

Automatically Move out of Custom Status

A long-requested feature, you now have the ability to automatically reset a Custom Status to a different status after a period of time. This could be used to ensure your team doesn't stay in Lunch for more than an hour, or that their Wrap Up status resets back to Available/In Queue after 2 minutes to ensure they can keep taking calls.

Set the new Auto Change To field to a different custom status name, it's important this is typed exactly the same as the status itself, then set the Auto Change Seconds to a value higher than 10 seconds. Once that number of seconds pass while in this status, it will automatically move to the specified status.

You can read more on this in our article Creating Custom Statuses.

Quality of Life Changes and Bug Fixes

• The Microsoft 365 integration menu has been rewritten, and you can find a "Switch to new Microsoft 365 UI" button at the top of that page. This allows for access to more settings, and more streamlined operations. We'll have a larger post about this once it's set as the main UI.

• Voicemail Extensions were sending missed call notifications upon creation, instead of just the voicemail email, so that's been turned off on new boxes. We've also set the default to send the voicemail as an attachment, instead of just a basic notification.
• The 1stream integration menu has been streamlined to remove old fields that are no longer in use. We've also updated the UI so that it doesn't display the correct Server IP field to appear as if there's an error with it.

• We've resolved an issue with the ConnectWise Territory part of Priority Routing where in some cases it would end up in the Routing No Match destination due to a hardcoded value.

• An error on the Australian portal was causing the Priority Routing to not properly list accounts, and that has been corrected.
• Another error in the same vein was corrected, now allowing partners on the Australian portal to properly use Contact Title matching.
• We've corrected a bug with the Sync Contacts to Phone Book action where it would get caught on certain values and not fully populate the Contacts menu in the phone system.

• There was an issue with the Microsoft 365 integration where account provisioning failed to save the tenant or application ID to the system. This bug has now been fixed, so if you encountered this problem, you can now provision the account again properly.

• For systems ordered through Pax8 specifically there was an issue completing the final setup step inside the Dashboard, and that has now been resolved.

FFotW: Office Hours

Forgotten Feature of the Week

Not really a feature, but we wanted to make sure that everyone was aware that we hold open office hours every week, and that we've updated the hours for 2025 and posted a new schedule to hopefully provide more worldwide availability.

This is held every other Tuesday at 10AM EST, which should be better for East coast US and European partners, and every other Thursday at 5PM EST, which is better for West coast US and APAC partners.

No office hours will be held for the next week due to the holidays, but we're back at it right away on January 2nd in the new year.

You can find more details on this on our page below, or via the Partners > Training Dates menu in the phone system admin panel.

 Training Dates