Enhancements & Ideas

Looking to set the phone status as DND when members are set as Sick or Vacation

have the ability to paste or attach screenshot to a ticket note similar as you can in the CW CRM. Currently you cannot. IN the CW CRM you can even paste the image between text in the note.

We would like to prompt the person to select a status change when they logout of queue so we can track reasons.

We currently attach configurations from ConnectWise to each ticket so we can run reports (e.g. Bob Smith's PC is attached to 17 tickets, so we see the opportunity to replace it, etc) - It'd be nice to be able to do this from 1Stream without having to launch into Manage directly after filling out the rest of the ticket. The flow we're currently using is to attach the configs pod to the main ticket window and do a quick search... may be able to feed a dropdown list with that pod's contents to keep things compact

Blacklists system from receiving SMS. 10DLC Required. Auto-responder for keywords. Client responsible for actions.

Another words, can we integrate the transcription services to OpenAI or other call analytics & have the triage reporting happening? The business challenge is that we have many calls that go without a ticket being created or worked on. We are also missing the call analysis. For example, how many callers were inquiring about accounts vs onsite visits etc

Hello All, I am not a fan of the change to the rolling Admin Username and Password changes. But this just how I feel about this change. I understand the reasoning for the change and applauded BVoIP for practicing good cyber hygiene. However this change seemed abrupt. I would like to request that an investigation be done to see if the rolling Usernames and Passwords can be integrated with ITGlue. So that we can assure that we always have access to the PBX server incase of emergency such as: Issues at Rackspace, BVoIP, Siptrunk, Bandwidth, Microsoft, or etc...

Ability to track logins, changes, settings modifications, etc to the phone system for security and verification purposes.

This is a request for a visual call flow builder that will allow for a call flow to be built and uploaded into the phone system.

Looking for a way to download more than one recording at a time.

Would be a great feature to have a toggle at the system level or just on the new extension form to not require an email. From the 3CX console we can already do this. It is common practice to use dummy extensions or to have phones that do not have a single user assigned to them. In this case we are having to use a dummy email and then the same email cant be reused. It is a added step that is not necessary for all extension.

During an attended transfer, there is no audible beep for when the transfer is made. This causes a little bit of an awkward pause. A beep would indicate the transfer and let the transferee know that it is appropriate to talk.

NinjaOne will be releasing their own PSA in the next quarter or so. This is where the integration with a VoIP system that is MSP-focused will improve support and billing efficiency. It'll be super helpful if theres an integration with NinjaOne when a client text in, NinjaOne x bvoip gives us the option to generate a ticket all within NinjaOne ticketing system level.

For the BVOIP Control portal, we sometimes need to assign roles in bulk or make changes to many users. Currently it is a tedious process as we have to manually edit each user. Would be best to select multiple users and add/remove their roles.

Add feature to drop and drag see attatched imagine