Partner Connect 2025, PBX Radar, Call Segments

We've solidified the date for our first Partner Connect event of 2025, and it's going to be on Sunday, June 8th, at the Hilton Garden Inn, Denver Airport.
At this free event we'll cover current roadmap items, future plans, and get feedback from the broader partner base and Partner Advisory Council on what bvoip should focus on in 2025-2026. This is also a great time to network with other bvoip partners and both get and give tips on resale and phone system configurations.
Conveniently located less than 2 miles from the Pax8 Beyond 2025 conference venue, our event ends shortly before their welcome reception begins. You can much more easily adjust your travel plans to attend both events, rather than attending a bvoip-exclusive event. If you're already planning to attend Beyond, consider arriving a bit early to join us at the bvoip Partner Connect event.
Click Here for more information, or to register for free!
PBX Radar Visibility Changes
Mostly useful for our resale partners with multiple systems under their purview, but good for any company who's looking into potential issues, the PBX Radar provides a single pane of glass view into the health of all systems.
We've reduced the refresh times, and increased verbosity of monitoring to help you see at a glance whether something is wrong (shown in red) or on the verge of becoming a problem (shown in yellow).

You can click into the name of any system in this list to get a bit of a deeper view into the specifics, as well as when individual data points where last updated.

Call Segment Termination Reason
Available to users with 1stream Enterprise or higher
The Call Segments feature allows for you to easily and visually track the path of a call as it flowed through the system, however it's not been entirely clear as to what is happening at the end of the log.
We've now added a termination reason, which will show if and when the Caller hangs up the call versus the Agent/System.

Quality of Life and Bug Fixes
- We've added the Contact Notes tab to the HaloPSA CRM integration, so you can now easily view the created contact notes directly within 1stream. These also appear in the "Notes" tab of the contact inside HaloPSA.
- Some additional less obvious time issues were corrected. Namely that when you opened a ticket window, closed, and reopened it, it would subtract one hour from the start time each time you did so.
- New systems will automatically run the Health Check for the MPP integration so you can immediately start adding new devices and testing, instead of having to wait for propagation. We are also working to add additional predefined defaults like Country Codes assigned to each datacenter/region, to speed along the setup process.
FFoTW: SFTP Synchronizer
Forgotten Feature of the Week
The SFTP Synchronizer can be found under the Tools menu of any phone system, and it allows you to copy or move your recordings and voicemails off the server to a secondary storage for backup or long-term retention.
A common use case is to setup a simple virtual machine or container running an SFTP service, which then has a mounted cloud storage endpoint with long term retention and low write cost, such as Amazon Glacier or Wasabi storage. If you're using Azure, you can use their blob storage which comes with a built-in SFTP endpoint.
If you need long retention but also high read/access rates, where cold storage isn't as cost effective, we recommend leveraging cheap refurbished storage in a RAID array at a physical location, with a secondary backup copy stored offsite
