New Academy Domain

We've now updated our Academy learning platform to have a proper subdomain, and you can now find it at https://academy.bvoip.net. All the same content as yesterday, just with a new location to access it at.

Please ensure you update your bookmarks, and if you had logged in using the Moodle mobile app you will need to logout and log back in using the new domain. Old bookmarks will redirect for now, but those will stop working at some point in the future.

Wallboard Messaging

For 1stream Enterprise users, under the Phone System Enhancements menu we've added a new Manage Wallboard Message option. You can plug in rich text formatted messages, one message per line, and these will be shown beneath the Wallboard.

Quality of Life Improvements and Bug Fixes

• We've adjusted the generation of the SIP Authentication Password so that it avoids using characters that are considered invalid for Polycom devices. This should ensure all future extensions can enroll Polycom devices without issue, however previously made extensions may still need a password reset.
• The Extension Exclusion List has been updated to hide extensions on the home page.
• Dedicated servers were not properly reflecting system service issues in the PBX Radar. This has now been corrected, and you should be able to see the service statuses properly.
• Additional error handling has been added to the Microsoft 365 integration, so for instance it will now properly show the error when an API call fails to setup the Teams domain.
• We've updated the backend system to ensure that servers are available in the admin portal within 15-30 minutes after a migration completes, instead of up to 4 hours in some rare cases. Phone system capabilities are always active within moments after a migration completes, and the 1stream integration can take up to 10 minutes to restore full functionality.

PSA-Integrated SMS

We're wrapping up initial development of the new SMS capabilities, allowing your conversations to be ingested into a PSA/CRM ticket, and we're looking for some beta testers who would be interested in trying this.

If your company already has an SMS-enabled number through Flowroute, SIPTrunk.com, Twilio, Telnyx, or ThinQ, and you'd like to participate in providing feedback on this feature, please send an email to partners@bvoip.com with your company name, what PSA you use, and what provider you have an SMS enabled number through, and we'll add you to the list for consideration.

FFotW: User Callback Tool

Forgotten Feature of the Week

Users on any level of our 1stream plans can utilize the User Callback Tool to present callers with the option of requesting a callback from an extension, instead of just sending them to voicemail.

This does require a call app to be installed, if you're on a Per User plan the bvoip support team can assist with that, but then you just check Enable Call Back Feature in the 1stream portal, and test out leaving a voicemail for that extension!

You can find more details on this capability in our Knowledge Base Article.