Admin Activity Report

We've added a new Admin Activity report to 1stream which will show you the changes that have been made within the admin panel.

We are still working on adding additional clarity to this report, as many fields are simply stored as IDs instead of the names, but if you need help tracking down something just reach out and we'll help you determine what a specific change was referring to.

New API Endpoints

We've added two new endpoints to our API that are in the final stages of testing, and have been marked for public access:

• TriggerSignalEvent allows you to trigger the Signal Voicemail Monitor routine with specific text, and that will then go through the normal escalation chain. We are still working to correct some issues with the voice call function, as it does not read off the alert currently, but otherwise this is ready for preview.
• GetAgentQueueStatuses allows you to pull a list of your agents queue status changes, giving you the ability to programatically view how long someone was logged into a queue, and see when they logged in or out last.

Both of these endpoints are now in public preview, however you may see issues accessing them periodically as we work to iron out the bugs, so we'll make a note in a future announcement post once all bugs have been resolved and these are considered "production ready".

Upcoming Updates

We're hard at work on a full overhaul of our Knowledge Base and Academy, and we'll have more news to share on that soon.

Partners who are attending bvoip Partner Connect in Nashville (April 15th through 16th) will get an early preview of these new platforms alongside sneak peaks of upcoming features like PSA-Integrated SMS and improvements to Signal. Registration is still open, and we'd love to see you there.