Control User Import/Export

You can now more easily add additional admin users to the system, or download a list of all extensions across all phone systems with two clicks!

Under System > Users on the left-hand side you'll find the new Export Users, Import Users, and Downloads menus available.

Within the Downloads menu you'll find the Sample CSV mentioned above as well as the PBX and Users Ids sheet which lists all phone systems and all of their extensions.

You can then use these ID values to import non-SSO users for binding to an extension in a phone system. Otherwise you can leave those fields blank if you're just importing your admin users.

Title Based Routing

Available to 1stream Engage or higher licensed companies

We were already caching the title of contacts for the Marked Titles feature (FFoTW for 4/26/24) so we figured we may as well leverage that as an option for the Priority Call Routing feature as well.

In addition to the previous Company/Account, Contact, and Territory (CW Only) methods, you can now enter in a string which is searched in the title of the user from the PSA/CRM/ERP

Try it out today if you have the Engage licensing or reach out to your sales manager if you don't for pricing information.

Canadian Calling Plans Now Available!

We're happy to announce a new partnership with IXICA in Canada for a bvoip calling plan option. We now offer competitive calling plans in country, billed in Canadian Dollars, with SMS options available as well.

Reach out to your sales manager or sales@bvoip.com for more information on this if you'd like to know more.

(FFotW) Bridging and its new UI

Forgotten Feature of the Week

A Bridge allows for two separate systems to call internally to each other, using internal extensions, and without clogging your SIP Trunk channels or minutes.

We've updated the SIP Trunks menu to now properly have the user interface for controlling the Bridges that can be made between systems.

This can drastically reduce latency time for global deployments and streamline operations between sister companies that need to call each other. There are some caveats though such as needing to run reports and setup integrations in each system individually, so this isn't right for everyone.

Reach out to our partners@bvoip.com team if you think a Bridged system might be best for you or your customer and we can discuss the pros and cons.

QoL Bug Fixes

• We've simplified the User profile tab under the System > Users menu to remove unnecessary fields, streamlining the user creation process.
• We've decluttered the Partners > Resources menu so the key things are easier to locate.
• We've added Voicemail to Ticket for Kaseya BMS, to reach feature parity with other major PSAs.
• We've resolved a bug with the Extensions > Devices menu where it would sometimes return an Internal Server Error. This error should no longer appear, and the integration with the remote provisioning system has been streamlined to speed up the process a bit.

• The consistency of error highlighting has been improved, to make it clearer when issues arise.
• We've added coverage for additional errors to better show what issue is actually happening if it's something that is user correctable.
• The auto-correcting system recovery page will no longer infinitely loop. It will attempt to perform corrective measures up to five times before visibly erroring.
• We've removed the legacy Secondary App from the admin portal welcome emails, and we've corrected the link to point at the company-specific portal instead of the generic MTP address.