BLFs on Mobile, QoL and Bug Fixes
Mobile BLF Keys
With the latest release of the iOS and Android mobile apps for 3CX, there is now full support for BLF key usage before and during a call.
This will allow you to perform the same quick actions you know and love from your desk phone or web client while on the go, and this also streamlines the process for transferring a call to your mobile device from your desk. Simply setup a Shared Parking slot, park the call on the web client, and unpark on your mobile device, and off you go!
You can access the new BLF menu via the Team menu, and then either at the top left (iOS) or top right (Android) you'll see an All dropdown. Change that to BLF and you'll see all the hotkeys.
Don't forget about the New Client Checklist!!
We've worked with a number of partners over the past few months who have never seen our New Client Checklist at all, and we believe following it is crucial to ensure that you setup a new phone system properly and with all the necessary features configured for you or your end customer.
If you haven't done a best practice check in a while, it's also worth taking a look through your system(s) and ensuring you've at least got the 0. Critical tab covered across the board.
You can find a copy of this document under Partners > Resources > New Partner Onboarding
For entirely new partners, we are working on a new partner onboarding portal which will provide a more guided walkthrough of this spreadsheet. If you're interested in seeing this yourself, or you feel you just need a guided re-onboard, reach out to partners@bvoip.com and we can add you to the beta group.
Quality of Life and Bug Fixes
- We've added error handling to the PBX Radar menu to cover when that monitoring system is under maintenance.
- Added additional error handling and logging to many components, which should reduce the troubleshooting time as error screenshots should be more valuable.
- For a brief period, the Settings > Voicemail menu was not opening properly, instead only accessible via Storage > Voicemail > Quota. That has been corrected.
- Our team has corrected some components of the ticket matching routines, so that should perform a bit more consistently now.
- Numerous Time related issues were resolved, these occurred as a software update to the time code occurred at the same time Daylight Savings Time changed without taking that into account, causing many systems to show incorrect call times in their reports.
- A bug was corrected where the Catchall Company field would not return results in certain situations using ConnectWise as your CRM.
FFotW: Ring Out No Answer Auto-Logout
Forgotten Feature of the Week
For customers who have the 1stream Engage licensing or higher, you can leverage the RONA Auto Logout system to kick users out of the queue if they fail to answer a certain number of polling calls in a single day.
This ensures that your team members aren't bleeding queue hold time when they accidentally forget to change their status over lunch, and ensures customers can escalate through Skill Based Routing without getting stuck on a user who went to the bathroom but forgot to change their status.
Find more detail on this feature and how to configure it at the link below!