Call Transcription has been made available for all 1Stream Enterprise users.

This new functionality allows you to send all, or a selection of, call recordings to a third-party transcription service. You can choose to send outbound calls, queue calls, or all calls, and you can further limit it by a minimum call duration.

After the call is transcribed, it will be downloaded and made accessible to you within the 1Stream system, both to the end user and in the admin portal when a recording is opened.

For more information, you can view the documentation linked below which covers how to set up these capabilities. 

 Call Transcription Integration 

Supported Providers

• Amazon Transcribe
• Google Speech-to-Text
• Microsoft Azure Speech Services

Transcription Access via API

You can also access the transcription data along with the call record using the 1Stream API to programmatically leverage it in other systems.

Transcription with Sentiment Analytics

If you're looking for not only transcription, but also analysis of the calls themselves for additional levels of detail, you can configure Call Transcription using Azure Cognitive Services with Sentiment Analysis.

This solution enables additional reporting like below, powered by Microsoft's strong Cognitive Services platform, which comes at a cost of $20-50+ per day in usage charges dependent on your call volume and SQL Server size.

Don't have 1Stream Enterprise?

Reach out to your sales rep for details on the cost to upgrade in order to enable this functionality. It can drastically reduce the time it takes to review lengthy calls, so the reduction in labor hours may make it a net positive.