bvoip + GlassHive

We are thrilled to announce a new partnership program with GlassHive that we believe will bring a new experience for bvoip partners.

bvoip partners can now access a complimentary GlassHive account along with three months’ worth of co-branded Assets that will help to empower your marketing and sales strategy. GlassHive offers a variety of marketing materials designed to help you effectively promote bvoip products and services to your clients.

Key Benefits of this Partnership Program:

• Free GlassHive Account: Access all the powerful features of GlassHive to streamline your marketing efforts.
• Co-Branded bvoip Content: Utilize professionally crafted content to enhance your marketing strategies.
• Dedicated Account Manager: Receive personalized support to ensure seamless setup and execution of your campaigns

To apply for access, please navigate to the bvoip control portal, partners, resources, GlassHive Marketing Program

New Number Request (Non-US Partners Only)

We've updated the form in the support portal for New Number Request to now include specifics on what forms of verification we need to proceed with a number order.

Once you pick your country and enter in the server and quantity of numbers, you'll then be presented a country-specific page to fill out further details on.

Quality of Life Changes and Bugfixes

• We've added a new Delete/X button to the top of the System > Users menu, which now allows you to mass delete users from the list to enable easier cleanup for older users.
• We've hidden the Shop > Quotations menu pending further development to flesh out the payment processing system. You can find a pricing calculator under Partners > Resources or get quotes via your distribution partner or account manager.

• For the Progressive Dialer, we've clarified the documentation to include the replacement variables that can be used in the follow up email action.

• The ConnectWise PSA integration has been updated to include the status name "Completed" when considering whether a ticket is completed. This is specifically used for the Include Completed checkbox that shows on the ticket list, hopefully cleaning that up a bit more than before.

• The logic for Include Completed has also been updated to use the Closed flag in ConnectWise instead of just the text "Closed", so it should properly hide tickets that are closed but with a differing status name such as "Cancelled".

• A number of issues were corrected where you would see 404 and 403 errors upon accessing certain UI elements. Should you see any further issues like this, please report it via a support ticket.
• We corrected an error with the noreply@1stream.com emails, where it was incorrectly sending out using the wrong authentication. You may have received a few "Unverified" emails during this period, those should be resolved.
• A small number of emails were still being sent out via our previous mail queueing system, those have now all been updated to leverage the new system.
• Newly setup 1stream tenants will now have the Manage Organization permission properly set to Yes for the initially created Admin permission group.

FFotW: BLF Keys

Forgotten Feature of the Week

Busy Lamp Field keys, or BLFs, allow a user to setup quick speed dials to perform key actions like setting their status, transferring a call to another extension, or parking a call like in a traditional "Call on line 1 for XYZ" announcement.

While these aren't available on the mobile app, you can utilize these on the vast majority of physical devices as well as the webclient.

Users can modify their own BLF keys within the webclient settings, or you can set them via the admin panel by editing a single extension or using Bulk Management > Bulk Edit > BLFs

For more details, see our article on Setting BLF Keys.