Holiday Bug

We recently received a report from one customer that their Holiday IVR was not properly being utilized, and we've traced it back to a bug where some holidays that were set for the "Every year" option were not actually built out properly.

To ensure no holiday is missed, we recommend all customers that have manually created Every year-based holidays in the past delete and recreate those holidays.

The Holiday Importer and any holidays it created, as well as any individual year holidays, are not affected by this bug.

New Client Checklist

We have a new checklist which you can use for onboarding your clients or onboarding your own system down the line. This walks through the A-Z questions you need to answer when setting up the phone system, and it includes setup documents for each of the steps.

You'll also find license requirement detail on the 8. 1stream tab, allowing you to determine the best license level based on the features they need access to, and the most crucial items to triple check under 0. Critical.

You'll find this spreadsheet located under Partners > Resources > New Partner Onboarding in the main admin portal for phone systems, and make sure you check out all the tabs!

Quality of Life Changes

• We've added a new Use Dial by Name option to the Phone Experience Settings in 1stream. This now allows you to enable the generation of text to speech greetings for the Enhanced Dial-by-Name Directory without our assistance.
• The main partner admin panel has been redesigned slightly to reduce the whitespace in between rows. This will allow you to view more customers or users within the same screen real estate.
• We've also redone the paging on tables in the main admin panel, allowing you to more easily page between resources. This also corrects a longstanding issue where sometimes you would have more pages than results, causing those pages to be blank and broken.
• The Backups menu has been redesigned to provide a progress of the backup as you view the page, and prevent trying to run multiple backups at once.
• The Marked Territories feature now properly works with AutoTask, allowing you to use the Territory field under Associations for a company/account to raise a flag in 1stream for your team.

• There was an issue with some instances where inbound rules were not saving properly, that has been corrected.

• The Blacklist time interval has been changed to a default of 999999999, which will in effect permanently blacklist systems that repeatedly fail to login.
• We've added our Ticket Based Routing to our inbound support queue, to make it easier to reach your bvoip support rep when you're already working with someone. You can add this to your own phone system with the 1stream Engage licensing.

Office Hours

Just a quick reminder that our Onboarding team is available each week in an open office hour, or "lunch and learn". This hour alternates between Tuesdays at 9AM ET and Thursdays at 1PM ET, depending on the week of the month.

Check out our Training Dates page for links to these meetings, this is also available in the Partners menu of your admin portal.

FFotW: SLA Based Reporting

Forgotten Feature of the Week

In addition to the normal data in reports you'll find in 1stream as a Core or higher subscriber, Enterprise licensed users can also utilize SLA-based reporting to provide additional clarity to what quantity of calls were handled in your customized SLA.

Find out more in our Knowledge Base article.