Microsoft 365 Updates, Caller ID API, Retiring Unite
Happy New Year!!!
We'd just like to thank all of our current partners for working with us in 2024, and we can't wait to show you what we've got in store for 2025. Keep an eye posted on our blog for additional information to come around our 2025 Partner Connect dates!
We'll have more news in the coming weeks about Signal On Call, new API endpoints, and a refreshed Control portal UI design to help make it easier to find what you need when you need it.
Microsoft 365 Updates
While we're still hard at work on the backend v20 changes, we've pushed some of the UI for Microsoft 365 early to give some additional options and clean up some of the previous options.
You'll now find a cleaner interface for data synchronization, and you now have the ability to setup the Presence Sync with Outlook, so when you're busy in a meeting you'll be marked as busy in the phone system.
This can be enabled for a selection of users, or all users. This is NOT the Teams Status Synchronization feature, which will be available in the coming weeks.
As part of this we've also exposed the legacy Microsoft 365 sign-in options for the PBX backend. It's still preferred, and required for 1stream, to follow our Branded SSO Setup Guide, however for simpler installs where you don't need the branding or 1stream you can now follow the Simplified SSO Setup Guide to enable the PBX-level SSO.
Caller ID API Endpoint
To kick off the new year, we've added a new API endpoint ChangeOutboundCallerID, which as it's titled allows you to change the caller ID value for an extension on the fly.
This can be especially useful with the InvokeClickToDial endpoint, allowing you to quickly set the ID and make a call, then maybe also change it back after receiving a CallEnd webhook once the call completes.
Check out our updated API documentation under Partners > Resources > Automation in the Control portal for more details.
Retiring the Unite Client
The Unite client allowed you to do device management on a local LAN, however as time has gone on the need for that has drastically reduced and remote devices or and our MPP integration have removed the broad need for this.
Due to the extremely low volume of usage, it's been decided to retire the Unite client and cease further development. Any existing installs may continue to operate, however we will no longer support any issues that occur, and we no longer provide links to install it.
Quality of Life Changes and Bug Fixes
- We've corrected a bug with the Call Segments portion of the 1stream portal where it would open in the corner of the window instead of in the center
- The Call Segments, Total Calls, and Recording Playback sections of the 1stream portal are now all draggable in case they overlap and hide information.
- The 1stream Client extension was causing some UI elements of the softphone to open the wrong way. These menus have been corrected and should now display all elements properly.
- We've added new Title and Extension fields to the Progressive Dialer which can be used in the import process to better categorize your contacts.
- A new Manage Import Profiles menu has been added to the Progressive Dialer which allows you to delete import profiles yourself.
- A bug with the Disposition Box of the Progressive Dialer not saving properly with new line breaks has been resolved.
FFotW: Contact Sync with Microsoft 365
Forgotten Feature of the Week
In line with the changes mentioned above, we just wanted to remind everyone of the ability to synchronize your Microsoft 365 contacts, both personal AND shared mailboxes, into the phone system.
This allows you to keep a unified contact list even when not using a PSA/CRM, so it's commonly used by end customers. See our articles below for more detail on this.