As announced at our Partner Connect event earlier this week, we've migrated to a new Knowledge Base and a new Academy/LMS Platform, both of which are now live.

Thanks again to all of our partners who attended, and for those who couldn't make it definitely check out our next Partner Connect event July 22-23 in Denver, Colorado. These events are free to attend for bvoip partners, you just need to plan your travel.

 Knowledge Base at docs.bvoip.net 

We've gone through over 500 articles to rewrite old content and improve visibility. The search system is new and improved, you can now provide feedback on articles, and you can easily request new articles.

This also allows us to use new formatting methods that we couldn't use before, so expect to see some new sections and collapsible questions.

 bvoip Academy 

We've rewritten our Academy into a whole new LMS platform including quizzes and virtual certificates for your team, to ensure everyone is reading through and engaging in the training content.

There are over 20 Courses and we're always working to add more where we can.

PIN Verification Tool: Forgotten Feature of the Week

Requires 1stream Engage Licensing

One thing that came up often in our Partner Connect was that some users have missed key announcements in recent years due to missed emails or poor communication, so we're going to re-cover some of those old features periodically to make sure you're using all that is available to you.

Our PIN Code Verification option allows your team members to send a randomly generated PIN to a contact in your CRM/PSA, either via email or SMS, and once they read that code back you can consider them to be who they say they are.

You can also leverage your own number with providers like SIPTrunk.com, Twilio, or more, and you can heavily customize the template used in the message.

We highly recommend verifying contacts for any and all requests that could result in them gaining access to data, whether using this tool or another tool that does the same.