New Reports: Users Dial by Name Greeting and PIN Code Usage
Users Dial by Name Greeting Report
A new report has been made available to all 1Stream Core users, showing which users do or do not have a Voicemail Greeting set.
The intent of this is to cover for the default "Call by Name" or Dial-By-Name directory, which requires users to have a voicemail greeting set in order for them to appear in the directory.
Report for users with no voicemail greeting set
Would like to be able to audit whether or not VM greetings and personal identifiers have been set by users
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Enhanced Dial-By-Name Directory
Alternatively, you can use our Enhanced Dial-By-Name Directory custom integration, which programmatically generates the greetings using a Text-to-Speech engine.
This removes the need to manage and monitor this manually, however some names may be pronounced incorrectly. Users can record a voicemail greeting to then override the system generated greeting.
PIN Code Usage Report
This report has been made available to all 1Stream Engage users, showing the usage of the PIN Code Verification tool.
