Pricing Calculator

While you've been able to generate simple quotes in the portal or via a distribution partner for a while now, it hasn't been the easiest especially to compare and contrast pricing.

We've finally built out a full Customer Calculator which will help you determine whether the customer fits best under Per Channel or Per User pricing models. There's also a Simple Internal Use Calculator and Simple Customer Calculator which reduces the input necessary but doesn't provide the cost comparison between the two license models.

You'll find these workbooks under the Partner > Resources menu in your admin portal under the Pricing Details and Calculators subsection, currently available in USD and AUD, and we'll add more currency options soon.

Priority Routing DID Mapping

You have always been able to configure the Routing No Match DN field to handle all calls that the system doesn't have an alternate path for, but you can also adjust things based on the incoming DID.

This allows you to say that calls to your main number failover to one queue, while calls to your customer-specific number go to that customer's specific queue. The main Contact Priority Routing list is the one that takes effect first, and on that...

Priority Routing Re-Order

We've updated the order of Priority Routing so that it makes a bit more sense for users who are using all four levels of this.

It will now use the following prioritization order to the strategies:

1. If a specific Contact is listed, it will use that
2. Otherwise, if their Title is listed, it will use that path
3. Thirdly it checks for their Company in the list, and uses that path if it exists
4. Finally, it checks for the Territory attached to the caller ID
5. If no results are found it will use the above routing table
6. Finally, it will use the Routing No Match DN set at the top of 1stream settings.

GetActiveCalls Endpoint

We've added a new GetActiveCalls endpoint which can be called by anyone with a 1stream Core license or higher.

This will provide the same detail as the GetCallLogs endpoint, just for any active call currently ongoing in the system.

Advanced Bulk Edit

In some situations, it may be necessary to bulk edit the Enable Web Client option, or the Outbound Caller ID. Due to the way these fields operate they can't be stored under the same menu as the rest, so we've added a new menu to Bulk Management, Advanced Bulk Edit.

With this you can update fields that require iterating over all extensions, and it will just take a bit longer to process than your average change.

You can double check which extensions this will impact using the blue button at the top before you apply the changes.

QoL and Bug Fixes

• The Bulk Management > Import Users menu has been updated to allow you to Try reimporting ignoring errors whenever an error occurs. This will ingest the non-erroring users, while skipping over the highlighted line numbers.

• We've updated the Shop > Orders Status page to make it clearer when one of our distribution partners creates an order using their API connection.
• A number of minor display issues were corrected in the Australian MTP site, which should reduce confusion around the domains.
• The same Orders Status page has been updated to include a user count for the order, so you can see what exactly what was purchased. Channel-based systems report as 0 users, but you can click in to view the purchased channel count.
• A bug in the Extensions > Devices menu was corrected which caused some systems to report that they did not exist in the MPP backend portal.
• The Roles & Rights created within the Systems menu of the portal has been updated to no longer limit the max number of systems to 32. You can now have unlimited systems attached to each individual role.
• Additional catches have been enabled to find duplicate extensions in the Bulk Management > Import Users process, preventing import errors.
• We've added additional detail to the WEBSITE ACCESS ISSUES error page to provide more information on what ports you need to allow to ensure proper access to our pages.
• The main login page has been adjusted to redirect typos to /sso/webclient instead of the admin /sign-in endpoint, which should allow users to more easily login to the webclient when they make a mistake.
• We've corrected a bug in the Set Operator Extension button where it would successfully set the operator, but then error due to an invalid permission option.