Quality of Life (QOL) Changes

We've recently shipped the following minor updates which should help make things run just a little bit smoother:

• The CRM User Mappings menu within 1Stream has been adjusted so that users are locked by default to prevent mistakes in editing. You can use the edit button next to each user to unlock individually or use the "Unlock All Users" button in the title bar.

• The Severity field is no longer required within the ConnectWise Manage CRM integration, so you can properly disable that field as you wish.

• The Ring Groups menu in the phone system has been improved, including new columns for the members and DIDs so you don't have to enter each group to view them, and the ability to easily move users around numerically in large groups.

Upcoming Updates

The following updates below are in their final stages, and should be available in the next couple weeks:

• A new Audit Log Report is being made for 1Stream, which will show all the changes that have been made by users within the 1Stream system.
• A new Check Logs button is being added to 1Stream to allow you to check your CRM logs yourself when errors occur, instead of always having to reach out to our team to investigate.
• The Call Queues, Inbound Rules, and Outbound Rules menus will be updated similarly to the Ring Group change mentioned above.

Documentation Updates

We've been hard at work adding new documents for lesser-known features and updating old documents to make sure they're as accurate as they can be. Below are some of the highlights from the past few weeks:

• New article on Managing Storage Space, which includes details on how you might qualify for a free storage increase if you've heavily increased your user count since your instance was deployed.
• For clients on 1Stream Core and higher you can find updated API Documentation in our 1Stream API article, including details on the new GetCallSegmentLogs endpoint and clearer examples for each API endpoint.

And we've got some updates on articles to assist in troubleshooting:

• New article on the Failed to Call Error for partners who are trying to follow CIS Benchmarks or similar high security policies.

• New article on troubleshooting No Audio On Call, which may be solved by enabling the option PBX Delivers Audio for the extension.