Integrated SMS Release and QoL Changes
In case you missed it!
If you haven't checked the "What's New" tab since the last banner announcement, the following changes have occurred:
Integrated SMS Release
Available to all 1stream Core and above users.
We're happy to announce the public release of our new Integrated SMS feature, which allows you to connect a compatible trunking provider to 1stream so that inbound messages can be made into tickets, and outbound PIN Codes can be sent using your own number instead of the generic 1stream one.
This also supports inbound and outbound MMS messages with images, so you can easily communicate images with clients in low service areas where a live camera won't work.
These images get attached to the ticket in addition to showing inside the thread
Check out our new documentation section below for additional details on how to get this configured, or reach out to our partners@bvoip.com email address, and we can work with you to get this setup.
1stream Integrated SMS Setup Docs
Quality of Life Changes
- We've added a new SMS Receive Email on New option to 1stream user profiles, which will send a single email with the contents of the message on any new message that user receives.
- SyncroMSP notes will now properly submit an email alongside the entry, to match the behavior that appears in the Syncro system itself.
- We've added a new Refresh Prompts button to the Manage Organization page so you can refresh the Dial by Name greetings without support involvement.
Bug Fixes
- We've resolved an edge case issue where the main management console of a PBX would become unavailable, with the error "Error loading PBX token". In the event this occurs again, auto recovery has been added to ensure the console is available again within seconds.
- Additional filtering has been added to the new system order form to reduce the chance of a malformed FQDN error.
- A catch has been added for malformed FQDNs notifying you that we'll need to reinstall the system to correct the error.
FFotW: High Availability/Fallback
Forgotten Feature of the Week
For customers who need the highest levels of uptime, we offer full High Availability in which we setup a spare server which takes over in the event of an outage on the primary server, with downtime as low as 90 seconds before you can start making calls again in the softphone.
You can find more information on this in our High Availability Feature article of our knowledgebase, and current partners can find the SLA details under Partners > Resources > High Availability Accounts in the MTP admin panel.
