Enhancements & Ideas

This is a request for a visual call flow builder that will allow for a call flow to be built and uploaded into the phone system.

https://duo.com/docs/sso

Ability to track logins, changes, settings modifications, etc to the phone system for security and verification purposes.

Looking to set the phone status as DND when members are set as Sick or Vacation

We would like to prompt the person to select a status change when they logout of queue so we can track reasons.

Would be a great feature to have a toggle at the system level or just on the new extension form to not require an email. From the 3CX console we can already do this. It is common practice to use dummy extensions or to have phones that do not have a single user assigned to them. In this case we are having to use a dummy email and then the same email cant be reused. It is a added step that is not necessary for all extension.

Would like to add the ability to send a webhook when an inbound call arrives, and on call pickup. This will enable advanced automations with third party activity dashboards.

Would be nice to select multiple inbound rules and be able to edit the office hours for all of them at once.

Add feature to drop and drag see attatched imagine

User will have the ability add their logo into their 1Stream portal

Allow tagging of onestream calls to autotask opportunities, similar to what can currently be done with tickets.

MS Team Statuses will update the softphone user's status and vice versa

Use case here is to prevent non-customer contacts from reaching the support team. When someone selects the IVR option to receive support, I'd like to havecaller ID verified against Autotask, matched up to a contact for a company that is listed as a customer, and routed to our Sales team if they are not a valid customer. Current feature set allows a manually curated list of companies or contacts but would require manual updates at each new sale or contract expiration.

This would make it easier to determine if the correct license is assigned to the user account.

We had a customer not able to use phones on January 16th for almost 4 hours. we and tech support were working on this for a long time and messing with trunks, and the issue the whole time was the system was out of the office with a holiday setup for January 16th. Our idea would be to have some kind of notification to display a banner on UI that system in out of office or even an email alert if an outbound call was blocked due to an out of office setting.