Enhancements & Ideas

State column is sortable, custom status column is not – appears to be sorting by agent name instead.

Hello All, I am not a fan of the change to the rolling Admin Username and Password changes. But this just how I feel about this change. I understand the reasoning for the change and applauded BVoIP for practicing good cyber hygiene. However this change seemed abrupt. I would like to request that an investigation be done to see if the rolling Usernames and Passwords can be integrated with ITGlue. So that we can assure that we always have access to the PBX server incase of emergency such as: Issues at Rackspace, BVoIP, Siptrunk, Bandwidth, Microsoft, or etc...

Ability to track logins, changes, settings modifications, etc to the phone system for security and verification purposes.

Option to add call duration / time details to body of time entry or activity

Looking to set the phone status as DND when members are set as Sick or Vacation

Some are switching the status to something mapped to away or DND which logs them out of queue. But they're forgetting to switch it back to a status that's mapped to Available and logged into queue. When 1Stream Signal automatically logs someone into queue the following day, the status mapping kicks in and logs them out a second later. This is fine for a status named 'PTO/Vacation' but not for 'Meeting' or similar that is usually defined with a duration of hours and not days. I would like to see one or both of the following options: Have certain statuses clear out at the end of the day When selecting a status indicating someone is in DND or away, have an option to select how long to keep that status active before resetting back to an available status.

This is a request for a visual call flow builder that will allow for a call flow to be built and uploaded into the phone system.

have the ability to paste or attach screenshot to a ticket note similar as you can in the CW CRM. Currently you cannot. IN the CW CRM you can even paste the image between text in the note.

Looking for a way to download more than one recording at a time.

During an attended transfer, there is no audible beep for when the transfer is made. This causes a little bit of an awkward pause. A beep would indicate the transfer and let the transferee know that it is appropriate to talk.

We would like to prompt the person to select a status change when they logout of queue so we can track reasons.

For the BVOIP Control portal, we sometimes need to assign roles in bulk or make changes to many users. Currently it is a tedious process as we have to manually edit each user. Would be best to select multiple users and add/remove their roles.

This feature would provide the ability to add phones through the additional subnets scanned and allow more widespread phone management.

We currently attach configurations from ConnectWise to each ticket so we can run reports (e.g. Bob Smith's PC is attached to 17 tickets, so we see the opportunity to replace it, etc) - It'd be nice to be able to do this from 1Stream without having to launch into Manage directly after filling out the rest of the ticket. The flow we're currently using is to attach the configs pod to the main ticket window and do a quick search... may be able to feed a dropdown list with that pod's contents to keep things compact

NinjaOne will be releasing their own PSA in the next quarter or so. This is where the integration with a VoIP system that is MSP-focused will improve support and billing efficiency. It'll be super helpful if theres an integration with NinjaOne when a client text in, NinjaOne x bvoip gives us the option to generate a ticket all within NinjaOne ticketing system level.