Enhancements & Ideas

Similar as the teams call records with some modifications Justin to send instructions to me and Joey Joey to test. Working, but needs better testing. Need to be able to email from 1Stream, will need to have reports added in future. Currently using PIN and everything but reports. After adding test button, will be good to roll out.

Blacklists system from receiving SMS. 10DLC Required. Auto-responder for keywords. Client responsible for actions.

Hello All, I am not a fan of the change to the rolling Admin Username and Password changes. But this just how I feel about this change. I understand the reasoning for the change and applauded BVoIP for practicing good cyber hygiene. However this change seemed abrupt. I would like to request that an investigation be done to see if the rolling Usernames and Passwords can be integrated with ITGlue. So that we can assure that we always have access to the PBX server incase of emergency such as: Issues at Rackspace, BVoIP, Siptrunk, Bandwidth, Microsoft, or etc...

Ability to track logins, changes, settings modifications, etc to the phone system for security and verification purposes.

Looking to set the phone status as DND when members are set as Sick or Vacation

This is a request for a visual call flow builder that will allow for a call flow to be built and uploaded into the phone system.

have the ability to paste or attach screenshot to a ticket note similar as you can in the CW CRM. Currently you cannot. IN the CW CRM you can even paste the image between text in the note.

Looking for a way to download more than one recording at a time.

During an attended transfer, there is no audible beep for when the transfer is made. This causes a little bit of an awkward pause. A beep would indicate the transfer and let the transferee know that it is appropriate to talk.

We would like to prompt the person to select a status change when they logout of queue so we can track reasons.

For the BVOIP Control portal, we sometimes need to assign roles in bulk or make changes to many users. Currently it is a tedious process as we have to manually edit each user. Would be best to select multiple users and add/remove their roles.

This feature would provide the ability to add phones through the additional subnets scanned and allow more widespread phone management.

We currently attach configurations from ConnectWise to each ticket so we can run reports (e.g. Bob Smith's PC is attached to 17 tickets, so we see the opportunity to replace it, etc) - It'd be nice to be able to do this from 1Stream without having to launch into Manage directly after filling out the rest of the ticket. The flow we're currently using is to attach the configs pod to the main ticket window and do a quick search... may be able to feed a dropdown list with that pod's contents to keep things compact

NinjaOne will be releasing their own PSA in the next quarter or so. This is where the integration with a VoIP system that is MSP-focused will improve support and billing efficiency. It'll be super helpful if theres an integration with NinjaOne when a client text in, NinjaOne x bvoip gives us the option to generate a ticket all within NinjaOne ticketing system level.

Does 1stream have the ability to do a google search of a phone # that is calling in - if it doesnt match the CRM database it's connected to? Often I want to search the # of the caller that is calling me if they're not in my list - before answering the phone.