Roadmap

Future consideration(148)

1
Separating Contacts between Integrations
#Improvement 👍#Integrations 🔗#Security 🔐
1
Priority Call Routing by Autotask Account Type
#Improvement 👍#Integrations 🔗#Artificial & Business Intelligence
1
List Techs Title from Manage on CRM User Mappings
1
Out Of Office Notification
#New Feature 🆕#UCaaS Business Communications
2
Untagging Calls from Tickets
#IQ Integration Platform
1
View User Role and Admin Roles
#UCaaS Business Communications
2
Tag call to Autotask opportunity w/ call recording
#Improvement 👍#Integrations 🔗#IQ Integration Platform
1
Template Modifications for Unwanted Phone Models
#Improvement 👍#UCaaS Business Communications#MSP Channel Resale Program
1
Report for End of Service Phone Models
#Reports 📃#UCaaS Business Communications#CCaaS Contact Center
1
Import Schedule into Signal
#Improvement 👍#Signal On-Call & Alerting System

Planned(33)

In Development(1)

4
Outbound/Inbound Call Recording Notification - Filter to extensions with recording turned on
#Improvement 👍#Signal On-Call & Alerting System

Roadmap

Future consideration(148)

Separating Contacts between Integrations

Priority Call Routing by Autotask Account Type

List Techs Title from Manage on CRM User Mappings

Out Of Office Notification

Untagging Calls from Tickets

View User Role and Admin Roles

Tag call to Autotask opportunity w/ call recording

Template Modifications for Unwanted Phone Models

Report for End of Service Phone Models

Import Schedule into Signal

Planned(33)

Need way to Opt-out when responded with STOP.

1stream API Updates (formerly API call matching)

Ticket create on inbound SMS messages

Add Granularity for User's Default CRM Integration

Add 1stream report for sms activity

Glasshive Integration

Additional Webhooks

Call Log Results -- show more than 10 at a time - or at least give the option to show up to 100 at a time

Add missed call notifications to Client Alerts

Allow multiple voicemail to ticket settings per CRM

In Development(1)

Outbound/Inbound Call Recording Notification - Filter to extensions with recording turned on

Final Revisions(3)

Call Detail and Voicemail windows in 1Stream to be draggable

1Stream Landing Page Reports to be Exportable

1Stream User Impersonation

Shipped(161)

Office 365 CRM Connection - New

Supervisor Dashboard Sorting Adjustment

Change 1Stream Loading Header to Blue

Fix call recordings api to allow all segments of the call

PIN Note Added to Ticket

Messaging View app for Teams

Project Tab in 1Stream

Add support for Polycom Edge devices

1Stream Permissions Report CSV

Email / Slack alerts for less than X available agents in call queue

Already exists(7)

Change default new extension option to NOT block outside LAN

Make portal1.stream.com columns for unanswered calls modifyable

Ability to add different hold music depending on situation

Rule to Auto-Logout Agents after X Time

exclude pods from specific user(s) or user groups (streamline IT, streamline

Allow for template / phone settings changes via MPP

Introduce groups for the "View phone statuses" section