Roadmap
Future consideration(145)
- 1
Untagging Calls from Tickets
#IQ Integration Platform - 1
View User Role and Admin Roles
#UCaaS Business Communications - 1
Tag call to Autotask opportunity w/ call recording
#Improvement 👍#Integrations 🔗#IQ Integration Platform - 1
Template Modifications for Unwanted Phone Models
#Improvement 👍#UCaaS Business Communications#MSP Channel Resale Program - 1
Report for End of Service Phone Models
#Reports 📃#UCaaS Business Communications#CCaaS Contact Center - 1
Import Schedule into Signal
#Improvement 👍#Signal On-Call & Alerting System - 1
Multiple Agreement Selector
#Improvement 👍#Integrations 🔗#IQ Integration Platform - 1
Conversion tool for phone number format
- 1
Zoho Integration Integration with Google Speech-To-Text feature
#Integrations 🔗#IQ Integration Platform#Artificial & Business Intelligence - 1
Alerts for failed SFTP tranfers
#Improvement 👍#New Feature 🆕#Reports 📃
Planned(34)
- 1
Need way to Opt-out when responded with STOP.
- 1
1stream API Updates (formerly API call matching)
#Artificial & Business Intelligence - 1
Ticket create on inbound SMS messages
- 1
Add Granularity for User's Default CRM Integration
#Improvement 👍#Integrations 🔗 - 1
Add 1stream report for sms activity
#Reports 📃 - 1
Glasshive Integration
#Integrations 🔗#New Feature 🆕 - 3
Additional Webhooks
#Improvement 👍#Integrations 🔗#Artificial & Business Intelligence - 2
Call Log Results -- show more than 10 at a time - or at least give the option to show up to 100 at a time
#Improvement 👍#Style 🎨 - 2
Add missed call notifications to Client Alerts
#New Feature 🆕#Signal On-Call & Alerting System - 1
Allow multiple voicemail to ticket settings per CRM
#Improvement 👍#Integrations 🔗
Final Revisions(4)
- 1
Office 365 CRM Connection - New
#IQ Integration Platform - 1
Call Detail and Voicemail windows in 1Stream to be draggable
#Reports 📃#UCaaS Business Communications - 1
1Stream Landing Page Reports to be Exportable
#Reports 📃#CCaaS Contact Center - 1
1Stream User Impersonation
#Improvement 👍#New Feature 🆕#IQ Integration Platform
Shipped(158)
- 1
Supervisor Dashboard Sorting Adjustment
#Reports 📃#CCaaS Contact Center - 1
Change 1Stream Loading Header to Blue
- 1
Fix call recordings api to allow all segments of the call
#Bug 🐛 - 1
PIN Note Added to Ticket
#Improvement 👍#New Feature 🆕#Security 🔐 - 2
Messaging View app for Teams
#New Feature 🆕#Nucleus Microsoft Teams Voice - 1
Project Tab in 1Stream
#Improvement 👍#Integrations 🔗#New Feature 🆕 - 2
Add support for Polycom Edge devices
#New Feature 🆕 - 1
1Stream Permissions Report CSV
#Improvement 👍#New Feature 🆕#Reports 📃 - 2
Email / Slack alerts for less than X available agents in call queue
#Integrations 🔗#New Feature 🆕 - 1
Severity Not Required
#Improvement 👍#Integrations 🔗
Already exists(7)
- 7
Change default new extension option to NOT block outside LAN
- 1
Make portal1.stream.com columns for unanswered calls modifyable
- 1
Ability to add different hold music depending on situation
- 1
Rule to Auto-Logout Agents after X Time
- 1
exclude pods from specific user(s) or user groups (streamline IT, streamline
#Improvement 👍#Integrations 🔗 - 1
Allow for template / phone settings changes via MPP
- 1
Introduce groups for the "View phone statuses" section